FAQs

1. What is Lufex?
Lufex is your one-stop online shop offering everything from daily essentials to unique lifestyle products – all at affordable prices.

2. How do I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. It only takes a few clicks to complete your order securely.

3. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, UPI, net banking, and wallet payments.

4. How long does delivery take?
Our standard delivery time is 5–6 business days, depending on your location. You will receive a tracking link once your order is shipped.

5. Do you offer free shipping?
Yes! We offer free shipping on selected products and special promotions. Shipping charges (if any) will be visible at checkout.

6. Can I return or exchange a product?
Yes, we have a 7-day easy return & exchange policy. If your product is defective, damaged, or not as described, you can request a return. (Conditions apply.)

7. How can I track my order?
After your order is shipped, you will get an email/SMS with the tracking details so you can monitor your delivery.

You can reach us anytime at:

📧 officialshoopex@gmail.com