1. What is Lufex?
Lufex is your one-stop online shop offering everything from daily essentials to unique lifestyle products – all at affordable prices.

2. How do I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. It only takes a few clicks to complete your order securely.

3. What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, UPI, net banking, and wallet payments.

4. How long does delivery take?
Our standard delivery time is 5–6 business days, depending on your location. You will receive a tracking link once your order is shipped.

5. Do you offer free shipping?
Yes! We offer free shipping on selected products and special promotions. Shipping charges (if any) will be visible at checkout.

6. Can I return or exchange a product?
Yes, we have a 7-day easy return & exchange policy. If your product is defective, damaged, or not as described, you can request a return. (Conditions apply.)

7. How can I track my order?
After your order is shipped, you will get an email/SMS with the tracking details so you can monitor your delivery.

You can reach us anytime at:

📧 officialshoopex@gmail.com

We’d love to hear from you! Whether you have a question about your order, our products, or just want to share feedback – the Lufex team is here to help.

📧 Email Us

For all inquiries, please email us at:
officialshoopex@gmail.com
(We usually reply within 24 hours.)

📍 Address

Lufex
New Colony, Didwana Bus Stand,
Lalsot, Rajasthan – India

🕒 Customer Support Hours

Monday – Saturday: 10 AM – 7 PM (IST)
(Sundays & public holidays may have limited support.)

💬 Quick Contact

You can also use our Contact Form below to reach us instantly. Just fill in your details and our support team will get back to you shortly.

⭐ Introduction (Our Mission)

At Lufex, our mission is simple – to make shopping smarter, easier, and more enjoyable for everyone. We aim to bring value, style, and convenience together in one place.

🛍️ What We Offer

From daily essentials to unique lifestyle products, Lufex offers a wide range of items designed to make your life better. Every product is carefully selected to deliver quality, affordability, and usefulness.

💎 Why Choose ShoopEx

✔ Wide variety of trendy & useful products
✔ Affordable prices for every budget
✔ Customer-first service & support
✔ Secure checkout & fast delivery

With Lufex, you can shop confidently, knowing that your satisfaction is our top priority.

❤️ Closing

Lufex is more than just a store – it’s a shopping experience made for you.
Thank you for choosing us and becoming a part of our growing family. Together, let’s make everyday shopping smarter and more fun! 

Return & Exchange Policy

At Lufex, your satisfaction is our priority. We want you to love what you buy! If you’re not completely happy with your purchase, we offer a 7-day easy return & exchange policy.

Eligibility for Return or Exchange

You can request a return or exchange if:

• The product is defective, damaged, or not as described.

• The request is made within 7 days of delivery.

• The product is unused, unwashed, and in its original packaging.

Non-Returnable Items

Certain items are not eligible for return due to hygiene or safety reasons, such as:

• Personal care products

• Innerwear or undergarments

• Items marked as “Non-Returnable” on the product page

How to Request a Return

1. Go to the Contact Us page or email us at officialshoopex@gmail.com.

2. Mention your order ID, reason for return, and attach product images (if applicable).

3. Our team will review your request and arrange a pickup or replacement as soon as possible.

Refund Process

• Once your return is approved and the item is received, a refund or replacement will be processed within 5–7 business days.

• Refunds are credited to your original payment method or as store credit, depending on your choice.

Note:

Lufex reserves the right to decline returns if the product does not meet the above conditions.